Service Delivery Policy
Last updated: September 24, 2026
DocCareHub provides an online doctor appointment booking service. No physical products are shipped. This policy explains how our healthcare booking service is delivered to you.
DocCareHub provides a doctor appointment booking service — there is no physical product shipped. This page explains how our service is delivered to you.
1. What You're Booking
When you book through DocCareHub, you are reserving an in-person consultation slot with the doctor at their clinic address. The clinic address is shown on the doctor's profile before you confirm your booking. We currently support in-clinic appointments in Dera Ismail Khan.
2. Booking Confirmation
- You'll receive an instant booking confirmation (SMS/push notification/email) with your booking ID, doctor name, date, time, and clinic address.
- Once the doctor confirms the slot, you'll receive a confirmation update.
- You can view your booking anytime from "My Appointments".
3. Reminders
We send appointment reminders ahead of your scheduled time so you don't miss your slot. Please arrive at the clinic at least 10 minutes early.
4. Follow-up Consultations
If your doctor schedules a follow-up visit, it will appear under "Follow-ups" in your account. You may reschedule it to a date/time of your choice, subject to the doctor's availability, if the original slot doesn't work for you.
5. Digital Records
Prescriptions and consultation notes issued by your doctor after your appointment are made available digitally in your "Medical Records" section.
6. Delays or Issues
Occasionally, a doctor may run behind schedule. Where possible, we show an updated estimated wait time on your booking.
If a doctor is unable to see you at all, please review our Refund & Cancellation Policy for information about your refund eligibility.
7. Contact Us
If you have any questions about our service delivery, appointment process, or your booking, you can contact us: