Privacy Policy

1 Information We Collect

• Account details: name, phone number, email address, password (stored encrypted)
• Booking details: appointment date/time, doctor selected, symptoms/notes you provide
• Payment information: transaction reference and payment status (we do not store your full card, bank, or wallet credentials — these are handled directly by our payment partner)
• Health-related information you choose to share: medical records, prescriptions, health tracking entries, follow-up notes
• Doctor account details: qualification, CNIC/verification documents, clinic address, bank/payout details (for doctors only)
• Technical data: device type, IP address, app/browser version, for security and fraud prevention

2 How We Use Your Information

• To create and manage your account
• To process and confirm appointment bookings
• To process payments through our payment gateway partner
• To send booking confirmations, reminders, and status updates (SMS, email, push notification, or WhatsApp)
• To verify doctor credentials before granting platform access
• To improve our services and respond to support requests
• To comply with legal and regulatory obligations

3 Sharing of Information

We share your appointment details (name, contact number, symptoms/notes) only with the doctor you book an appointment with, so they can prepare for your consultation. We do not sell your personal information to third parties. We may share limited information with:

• Our payment gateway partner, to process your payment securely
• SMS/push notification service providers, to deliver booking updates
• Law enforcement or regulators, only where required by law

4 Data Storage & Security

5 Your Rights

• You can view and update your profile information at any time from your account
• You can request deletion of your account and associated data by contacting us
• You can opt out of promotional notifications while still receiving essential booking updates

6 Children's Privacy

Our platform is intended for use by adults booking appointments for themselves or dependents (including children) under proper parental/guardian supervision. We do not knowingly collect account registration data directly from children.

7 Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform after changes are posted means you accept the updated policy.

8 Contact Us